Our answers to your frequently asked questions
Yes. We work with sign businesses, shop fitters, retail brands, agencies and architects. We offer a confidential service for all our trade clients.
Once you have an account set up with us, you’ll be able to place your order. Here’s what happens next:
On receiving your order, we will send you a quote for the project. Once approved, we will start to manufacture your product. We aim to despatch all products within 15 working days of approval of the quote on standard delivery.
Express manufacture and express delivery options are available. Please specify when you are placing your order whether you require an express option. Once you have placed your order, we will contact you with a quote for your project.
We need to receive:
You need to open a trade account with us before placing an order.
We will produce a technical drawing based on your artwork and specification. This will be supplied by email with our quote for your product.
If you’re unsure about what we need, please contact us for help.
Yes, we can work with any fonts or styles. We have a minimum stroke width of just 10mm.
Our team is always on hand ready to help with any questions, concerns or comments in relation to our products. You can contact us online here
Shipping is made via our approved overnight courier service.
Trade account customers receive 30-day payment terms. All orders must be placed through an approved trade account, and 50% of the order value is payable in advance on placement of all first orders. All orders thereafter are invoiced on delivery.
LEDs are embedded in acrylic, which has been cut and shaped in-house by our team, and are then encapsulated in thermal insulating resin.
Our embedded LED signage system has been designed and created for a brilliant result. Here’s how:
All materials are supplied to enable Lucence signs to be successfully installed onto panels or other surfaces. Signs are supplied with an installation kit, containing a transformer, fixings, connectors, locators and wiring. Plugs are not supplied, as the transformer allows signage to be connected up to the property’s internal circuits.
Our products are supplied ready for wiring and installation by site teams. We do not supply products with plugs ready-wired, so your onsite installation teams will need to handle this. Lucence does not accept responsibility for the failure of products caused by faulty wiring or installation.
Our acrylic signage, finishings and LEDs are fully guaranteed for 2 years upon delivery of your order. Power Supply Units are guaranteed for 1 year. Lucence does not accept responsibility for faults in products caused by errors or faults in wiring, installation or maintenance by onsite teams. Products damaged by shipping will be replaced.
Customers are advised to carefully check their artwork prior to sign-off. Lucence is unable to replace products free of charge where colours, artwork or specifications supplied by you are incorrect.
Lucence signage is easy to care for and maintain, requiring only cosmetic cleaning. Domestic dusters and polish do the trick!